AN EXPERT PROVIDER IN OUTSOURCED CUSTOMER SERVICE

DDC MLS are experts in providing a range of customer experience tasks that come together to support a professional and efficient customer experience. With access to over 40 languages and a highly educated workforce, we have a reputation for flexible and high performing services. This may include:

  • Email Management
  • Live Chat Support
  • Voice In/Out
  • Social Media Management
  • Back Office Administration

What we provide

DDC MLS deliver this range of services that can form part of the omnichannel Customer Lifecycle solution provided by DDC OS UK. The DDC OS Customer Lifecycle solution offers a high-quality service and the operational capability to be scalable in line with the demands of the business.

Aside from direct outsourced customer service, a Customer Lifecycle journey comes hand in hand with extensive Back Office Administration and Front Office services that blend together seamlessly to provide a high quality holistic solution. This is vital in driving down the cost to serve, reducing the need for contact and resolving issues efficiently. These tasks can involve:

  • Customer Service
  • Billing Management
  • Complaint Handling
  • Account Maintenance
  • Technical Support
  • Translation
  • Data Capture and Input

In an ever-changing world of technology and customer expectations, outsourced customer service has become much more than answering the phone. New channels are opening up continually; the likes of web chat, email and SMS are now a prominent customer expectation. It is no small task to manage current methods whilst exploring new areas, without impacting on outsourced customer service levels. This is why partnering with experts like DDC MLS is more important than ever.

Benefits

Reduce Expenditure
Achieved through a reduction in the cost of facilities and personnel as well as access to latest technology for call handling, recording and management information.
Increased Capacity And Flexibility
Rapid access to new and existing markets as well as access to the latest technology and human resources enabling quicker ramp-ups or downs depending on the market.
Improved Customer Experience
With successful projects completed and ongoing, DDC OS have proven customer models that can be implemented to ensure the highest standards. To support this endeavour, staff are supported by the latest technology that allows for clear multi-channel communication and efficient workflow. These elements lead to improved CSAT & NPS.
Continuous Improvement
Using data insights and customer service experience, we are able to continually analyse a project - recommending and implementing value adding improvements.
Efficient And Accurate Consolidation Of Inbound Data
Using a plethora of processes, staff are always where they need to be - speeding up and improving customer interaction. By handling this side of the business, you have the opportunity to concentrate on your core business services rather than using expansive resource elsewhere.
Reducing Cost To Serve
Reducing the need for customers to contact you and resolving issues efficiently when they do.

CONTACT US NOW, If you would like more information on our
Customer Lifecycle SERVICES

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