Read more The DDC Group Reveals Rebrand

January 16, 2018

The DDC Group has rebranded globally, unifying their extensive outsourcing solutions across their worldwide locations. Significant growth over the past decade has meant the brands within The DDC Group have increased in number and variety. Much of 2017 was spent bringing together the images and personalities of each brand to better represent the global presence of The DDC Group. The New Year is the ideal time to launch this new image.                 

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Read more KPO / BPO

December 06, 2017

As the growth of Knowledge Process Outsourcing (KPO) continues, distinguishing it from Business Process Outsourcing (BPO) becomes more important. Check out this image to help better understand the role each play; 

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Read more Customer Service Week

October 09, 2017

Between October 2-6, companies around the world celebrated Customer Service Week. The aim is to celebrate the importance of customer service and all of the people that support customers each day.  Comment from DDC Outsourcing Solutions Here at DDC Outsourcing Solutions, we have been providing outsourced customer services for many years, helping countless customer service professionals develop along the way. The landscape of the industry has shifted many times along the way with the advanc

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Read more Recap: A Client Visit to the Philippines

August 03, 2017

Recently our Client Relationship Manager, Nicola Hopkins returned to our offices in the Philippines with Sara Farrell from Brandbank. Each visit is an eye-opening experience and Nicola is always delighted to share with us her experiences out there… Monday – First Day in ManilaOn arrival to the office we received a very warm welcome and our names were displayed on the TV screens, Sara was very impressed with this, commenting… “finally my name is up in lights.” Th

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Read more The DDC MLS Charity Fund

July 18, 2017

The DDC MLS Charity Fund was founded toward the end of 2016 by the MLS team, with a goal of supporting the local community. Beginning as a one-time fundraising activity to support a co-worker, whose mother had survived a stroke and was recovering in hospital, this goodwill was soon extended when an employee heard about a small village near Busovača, Bosnia and Herzegovina. Villagers in Busovača were suffering financial troubles and couldn’t afford presents during the holiday season for

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Read more DDC MLS - Investing in People

July 03, 2017

DDC MLS has been an exciting place to be recently with a big push on investing into a variety of employee skillsets. The level of language skills at DDC MLS is really impressive, as is the continued desire to improve on those skills. This has been exemplified through a recent successful English language course. This was organised for team leaders with the goal of fine tuning their speaking and writing skills. These improved skills are already helping provide an impressive standard of profession

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