DDC MLS are experts in providing a range of customer experience tasks that come together to support a professional and efficient customer experience. With access to over 32 languages and a highly educated workforce, we have a reputation for flexible and high performing services. This may include:
Live Chat Support
Social Media Management
Back Office Administration
What we provide
DDC MLS deliver this range of services that can form part of the omnichannel Customer Lifecycle solution provided by DDC OS UK. The DDC OS Customer Lifecycle solution offers a high-quality service and the operational capability to be scalable in line with the demands of the business.
Aside from direct outsourced customer service, a Customer Lifecycle journey comes hand in hand with extensive Back Office Administration and Front Office services that blend together seamlessly to provide a high quality holistic solution. This is vital in driving down the cost to serve, reducing the need for contact and resolving issues efficiently. These tasks can involve:
Data Capture and Input
In an ever-changing world of technology and customer expectations, outsourced customer service has become much more than answering the phone. New channels are opening up continually; the likes of web chat, email and SMS are now a prominent customer expectation. It is no small task to manage current methods whilst exploring new areas, without impacting on outsourced customer service levels. This is why partnering with experts like DDC MLS is more important than ever.
Reduce Expenditure Achieved through a reduction in the cost of facilities and personnel as well as access to latest technology for call handling, recording and management information.
Increased Capacity And Flexibility Rapid access to new and existing markets as well as access to the latest technology and human resources enabling quicker ramp-ups or downs depending on the market.
Improved Customer Experience With successful projects completed and ongoing, DDC OS have proven customer models that can be implemented to ensure the highest standards. To support this endeavour, staff are supported by the latest technology that allows for clear multi-channel communication and efficient workflow. These elements lead to improved CSAT & NPS.
Continuous Improvement Using data insights and customer service experience, we are able to continually analyse a project - recommending and implementing value adding improvements.
Efficient And Accurate Consolidation Of Inbound Data Using a plethora of processes, staff are always where they need to be - speeding up and improving customer interaction. By handling this side of the business, you have the opportunity to concentrate on your core business services rather than using expansive resource elsewhere.
Reducing Cost To Serve Reducing the need for customers to contact you and resolving issues efficiently when they do.
CONTACT US NOW, If you would like more information on our Customer Lifecycle SERVICES