About this policy

DDC MLS is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website: ddcmls.com
  • you make enquiries on our website
  • someone is interested in working with us

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it. 

Who are we?

DDC MLS are a business process outsourcing organisation based in Sarajevo, Bosnia.

How do we collect information from you?

We collect information from you:

  • make an enquiry.
  • when you submit job application requests

What type of information is collected from you?

You may be asked to submit personal information about yourself when you submit requests for information via our website. We will collect this information so we can respond accordingly and fulfil your request for information.

When you make an enquiry, DDC MLS collects information such as:

  • Name
  • E-mail address
  • Telephone number

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by DDC MLS. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy

Careers

You may submit your CV if you’re interested in working for us to recruitment@ddcos.com. This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at recruitment@ddcos.com. 

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to make an enquiry or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Respond to your requests for information
  • Assess your application for a work placement

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Your information may be stored in our internal CRM or HR applications.

Your data will only be stored in the UK.

Profiling

We do not undertake automatic profiling processes on information provided to us. In regards to job applications, we may make use of additional information about you when it is available from external sources to help us to assess your application effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text. We will not pass your details to any third parties.

You have a right to request a copy of the personal information that DDC MLS holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: enquiries@ddcos.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

  • Website enquiries and requests for information data will be reviewed every 6 months, if no contact has been made in a 6-month period the data will be removed.
  • Job applications and CV will be stored for: 6 months.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Email

From time to time, you may receive email correspondence from us. We take email security and the secure transmission of information in general over this medium, seriously.

To that extent we have produced an email disclaimer and published on our corporate website which can be viewed by clicking the following link: https://ddcos.com/email-policy

The link to this policy is transmitted in the footer of all email communications received from DDC MLS.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

For purposes of marketing, optimization products and services – the company Whois Data Ltd (https://www.whoisvisiting.com) are used on this website. Their registered address is Regents Pavilion, 4 Summerhouse Road, Northampton, NN3 6BJ. Whois Data Ltd determine details of your organization, including contact number, web address, email, business description and where possible, the SIC Code. Whois Data Ltd show your journey while visiting this site, including all pages visited by you and how long you have spent on each page. The data used cannot identify an individual visitor’s identity. As far as IP addresses are collected, they will be made anonymous immediately after collection. If you do not agree with this, you can object to the collection, processing or storage of your IP address at any time with effect for the future by clicking on the link below: https://app.whoisvisiting.com/opt-out

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

For more information, please feel free to contact us at: enquiries@ddcos.com.

Changes to this statement

DDC MLS will occasionally update this Privacy Policy to reflect company and customer feedback. DDC MLS encourages you to periodically review this statement to be informed of how DDC MLS is protecting your information. This policy was last updated in May 2018. 

Contact Information

DDC MLS welcomes your comments regarding this Privacy Policy. If you believe that DDC MLS has not adhered to this Privacy Policy, please contact DDC MLS at dpo@ddcos.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem